If you’re having issues with the site, purchasing a product, or have a price match or product request/special order, feel free to contact us below. We would love to hear from you!
Address for returns/exchanges:
c/o DARE Marketing Inc/Inapak
2160 South Service Road West
Oakville, ON L6L 5N1
Frequently Asked Questions:
Is <product> in stock?
All of our inventory levels are visible on the website, and live right down to the minute! If you select your size (and colour, if applicable), you’ll see what is available right away! If it’s not in stock, by all means – shoot us an email, and we’ll get it as soon as possible, if we haven’t already re-ordered it.
What is your return policy?
You can see our full return policy here, but the short version is as long as it is hygienic to do so, we are happy to offer refunds or exchanges for 60 days. Contact us for a mailing slip, and we’ll even cover return shipping.
Do you have a storefront? Can I try it on?
We did this as a service as long as we could keep it up (and then some!). Grapple Gear has been fortunate enough to see so much growth thanks to the strong Canadian support that we can no longer support the volume of orders and still offer in-person fittings. We’ve moved to a warehouse solution that no longer allows us to do in-person fittings.
However, as we said above – we have a great return policy, and every gi has a sizing chart in the description or photo gallery. If the gi doesn’t fit, just let us know, and we’ll gladly exchange it for you!
I live in Toronto. Can I come get my purchase?
As above, the products are held in a warehouse just outside of Toronto now in order to provide faster, better deliveries to all of our customers. Even the local ones. The truth of the matter is: We get enough orders that the 1 business-day turnaround from shipping orders is actually faster than we can deliver it in person, purely based on our availability. Believe it or not, shipping it is the best option for everyone!
Will you price match?
Absolutely! Every product has a link for this very purpose, and we’ll gladly match the price. We do our best to price everything as competitively as possible. If we missed something, by all means, feel free to use the form to send us the link to the competitor’s product page, and their price. We’ll do everything we can to match it!